I needed to find the number to reschedule an oil change. I noticed the rating. I am very surprised! I have been coming here for a few years. I'd go no where else. The staff (Brian and owner Scott) have always been courteous, informative, nonjudgmental and understanding. There 21 point check caught a few things I didn't know (light out etc). Ticket and accident saved. Only mechanics to change my oil. Scott researched and researched tires for me. Sure, I gasp at prices.Car maintenance is expensive! Honest1 is not a garage mechanic. It is a shop offering WiFi, lounge area, kids space, refreshments and CLEAN bathrooms.... Oh, it has bays, which comes with greater overhead as it means the above mentioned comfortable waiting space, equipment, inventory and staff! I came in for an oil change. I had a NAPA bag on my seat for my husband to replace a few things. The mechanic took a peek. He quickly used those products and replaced! It was also noted I was sold the wrong spark plugs. They quoted me a price and explained my Ford Freestyle is truly a nightmare and dread to replace. I still need to budget and replace. No hounding to do it and they won't when I return.chances are it will be listed on my very detailed printout. Oh and last, I took my car in thinking I needed brakes replaced: always squeeked. Scott told me in good consciousness he could not replace as one set was fine and other at 50%. Give them a try. I find in general more negativity is shared as review than positive experiences. This is unfortunate as it is not the whole.