First time using this shop, I purchased a Groupon for oil changes. Friendly greeting, nice waiting area with a TV and drinks. I was quoted 45 minutes to do the oil change, work was done within this time period. Oil change covers 5 quarts of oil, wasn't aware but my vehicle holds nearly 7, there was a reasonable charge for the additional 2 quarts. (Would have rated 5 stars if I had been made aware of the need for the 2 additional quarts at start of oil change instead of after it was completed)